Support
How can we help?
Guides for the people who manage access every day, installation documentation for dealers, and a direct line to our support team.
For property & office admins
Managing your system
Day-to-day guides for the people who run access at a site: adding people, issuing cards and deciding who can open which doors, and when.
For dealers & installers
Hardware & wiring
Installation documentation for the AccessCore One controller, from power and enclosure to every field-wired terminal.
- Hardware & wiring overviewWhere to start for a new install
- Controller overviewConnectors, LEDs and jumpers
- Listing & complianceUL 294 installation conditions and checklist
- Power & enclosureSupplies, standby power and grounding
- ReadersWiegand and OSDP wiring
- LocksRelays, fused boards, fail-safe and fail-secure
- REX & door contactsRequest-to-exit and door position
- Fire alarm integrationFire input and independent release
- Networking & OSDP busEthernet uplink and RS-485
- Terminal referenceEvery connector and pin
- Qualified OSDP readersReaders verified with the setup wizard
- Dealer portal overviewYour control plane for client sites
FAQ, warranty and security
Frequently asked questions
How the system works, offline behavior, readers, mobile credentials and buying through a dealer.
Read the FAQWarranty & RMA
Hardware warranty coverage and how to return a device for repair or replacement.
View the policyReport a security issue
Found a vulnerability or suspect misuse? Reach our security team directly.
Security & reportingDocumentation in progress
Step-by-step dealer portal guides are being written and will appear on the documentation site as they're published: onboarding a client site, adding hardware, pushing firmware, diagnosing offline hardware and the RMA process. Until then, contact support for help with any of these.
Contact support
Talk to a person.
Property owners and managers: your installing dealer is your first point of contact for service. Dealers and admins can reach our team directly.
- Phone
- 801-285-0300
- Already a customer?
- Sign in to CloudAccess Key