Frequently asked questions

Cloud-connected controllers manage the doors. Each AccessCore One controls up to four doors, keeps its own access database and talks securely to our cloud platform, where you manage people, doors and schedules from the web or a phone.

No. Controllers connect to the cloud over a standard Ethernet connection. There are no on-site servers, VPNs or complex networking to set up.

Doors keep working. Access decisions are made by the controller at the door, so cards keep working and schedules keep running. You only need a connection to make configuration changes.

Door control runs on a dedicated processor, so doors stay in service while a controller updates or restarts.

Yes. You can monitor and control multiple sites from one dashboard, with each site's doors, people and schedules kept separate.

Physical cards, PINs and mobile credentials.

The AccessCore One supports Wiegand and OSDP readers, selectable per reader port. See the qualified OSDP readers list for reader families verified with the setup wizard.

Yes. Manage doors and users from the secure web dashboard or from your phone.

Yes. CloudAccess Key is UL 294 compliant when installed to the conditions in our listing & compliance documentation.

Data is encrypted with SSL/TLS from the reader to the cloud. The platform has role-based permissions, tamper detection, detailed access event logs and automatic encrypted backups.

See our Security page for how to reach the security team directly.

Through our network of certified dealers. Use Find a Dealer to connect with one near you.

Your certified dealer designs, installs and supports your system, and is your first point of contact for service.

Yes. Visit the Become a Dealer page to learn about the program and apply.